PAYMENT:

For international order ( Outside Thailand ): 
We accepts the following forms of payment : Currency in THB ( Thai Baht )

  • PayPal Account / Express
  • Credit Cards ( Paypal Gateway )
  • Transfer / Deposit ( Thailand Only )


SHIPPING AND HANDLING:

Orders are shipped Monday, Thursday and Friday 


RATES:

International Shipping Rates : All items ship from our main store in Bangkok, Thailand

Registered Mail 7-14 business days 200 - 400 THB (Depends on Quantity)
Express Mail (EMS) 3-5 business days 800 - 1,000 THB (Depends on Quantity)

 

 

RETURNS AND EXCHANGES:

Returns

International Returns Eligibility Window: To qualify for a return, items must be received back to our Store within 60 days of your original order shipment date (as printed on your packing slip).

Packaging Requirements:

  • Shoes: Must be returned with original shoebox. Please place it inside a larger packing box or wrap it in brown paper. Shoes returned with postage stickers on the original shoebox are non-refundable and will receive no refund or store credit.
  • Non-Apparel Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

Items Not Eligible for Refund or Store Credit:

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Returns received in damaged/worn condition.
  • Returns received after 90 days of the original order shipment date.
  • Shipping charges, except in cases where we have made a shipping error.

Items Eligible for Store Credit Only:

  • Returns received by MR.MOCK between 61 and 90 days after the original order shipment date (as printed on your packing slip).

How do I return an item I received as a gift?

  • If you received an order from MR.MOCK as a gift, you can still return! We’ll issue you a our store credit for the amount of the returned item(s) to your account. Please contact us for assistance.
  • Gift recipients are not eligible for cash refunds or exchanges.

What if there was something wrong with my order?

  • Call us right away so we can make things right! Reach us at (+66)98-582-4520

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

 

 

You may also send buying request to support@mrmockbrand.com

Please feel free to contact us with any questions.

Email :
support@mrmockbrand.com

Phone :
+66 98 582 4520

Facebook :
http://www.facebook.com/mrmockbrand

Thank you
MR.MOCK Original Brand